Unfortunately, Xtra is stricter with their SMTP (emailing) settings and as an Xtra customer, it’s important to be aware of the following points before configuring the Email Setup:-
- Security is Not Optional
Xtra always require security to be enabled (refer to screen examples below) - Use Your Primary Xtra Email Address
Your primary Xtra email address should always work, but secondary ones can be problematic - Have Your Xtra Password Ready
If you’re unsure what your password is for your primary @xtra email address, you will need to talk to Xtra or you can reset your password here - Non-Xtra Email Addresses Are Problematic
If you want to send email from a non-Xtra email address (e.g. joebloggs@mydomain.co.nz) then you must first verify your email address with Xtra. Please talk to Xtra for more details - You Must Have an Xtra Internet Connection
If you’re using an @xtra email address but you’re connected to a different ISP (internet provider), then you will almost definitely encounter problems trying to send emails. If this applies to you, you must talk to Xtra for help with this type of configuration
Email Setup
Before going any further, please make sure you’ve installed the latest version.
You can find the “Email Setup” screen by going back through the “Setup Wizard” or by clicking on the “Invoicing” menu (at the very top of the screen). When you enter an “@xtra.co.nz” email address into the “Return Email Address” box, Cashbook automatically fills in all the other required fields for you. The only thing it can’t do for you is enter your “Password”. These are the settings you’ll need to enter:-
- Return Email Address: yourname@xtra.co.nz
- Copy Sent Emails To: Optional. Enter your own email address to receive a copy of any outgoing emails
- SMTP Server: send.xtra.co.nz
Next, click the “Advanced” button and make sure you’ve entered settings for each of the following:-
- Username: your Xtra username. This is the part of your email address before the @ symbol
- Password: your Xtra password
- Security: SSL
- Port: 465
IMPORTANT: If you get stuck with this, you must talk to Xtra (not Acclaim Software), because we cannot help with recovering passwords or unusual configurations.
Email Setup Example
This example shows how the “Email Setup” screen would look for an Xtra user with the email address “joebloggs@xtra.co.nz”:-
1 of 2. Email Setup
2 of 2. Email Setup (Advanced Options)
