Error Messages

If you see a message like “Could not execute the external program:  C:\Docume~1\<username>\Locals~1\Temp\SetAcl.exe”, and you are using a program called BitDefender, disable or [...]

This is the same problem as the error above.  It is caused by the “VEENLR3.HLP” file (a Microsoft Shared file) being corrupt or missing from your system.  To fix this problem, simply [...]

This is caused by the “VEENLR3.HLP” file (a Microsoft Shared file) being corrupt or missing from your system.  To fix this problem, simply download and reinstall the software.

Please select “Repair & Compact” from the “File” menu.  If that doesn’t fix it, download and reinstall the software.  Reinstalling doesn’t affect your data [...]

This message can appear after a Windows Update, or after upgrading to Windows 10.  To fix the problem, you can:- Right-click on the “Cashbook Complete” icon Choose “Run as [...]

This message occurs if your screen resolution is set too low.  The minimum resolution for Cashbook Complete to operate is 800 x 600 pixels.  Increase the resolution to 800 x 600 pixels or higher [...]

Msvcrt40.dll errors are caused by situations that lead to the removal or corruption of the “msvcrt40.dll” file in Windows. In some cases, msvcrt40.dll errors could indicate a registry [...]

This problem is typically caused by Windows preventing Cashbook from accessing system resources.  To fix it, simply right-click on the “Cashbook Complete” icon and choose “Run [...]

Please follow the steps on the “Cashbook Complete won’t start” page.

This error is caused by a problem with your “Regional Settings” in Windows.  To fix it, please exit out of Cashbook Complete, then follow the steps on the “Checking Your [...]