Cashbook Complete automatically keeps backups of your data files (called “Automated Backups”) in case you ever need to restore a backup and you cannot restore your own backup for some reason. If you have a recent backup that you’ve made yourself, we recommend trying to restore that first.
The automated backups are found in your “Cashbook Data” folder. For example: C:\Users\YourUsername\Documents\Cashbook Data\Automated Backups
The newest backup has a .bk1 extension and the oldest has a .bk3 extension. There may also be .OLD files there, which can vary in age.
Restoring an Automated Backup:-
- Go to the “Automated Backups” folder
- Copy the automated backup file you want to use (e.g. “YourCompany.bk1”)
- Navigate back to the “Cashbook Data” folder and paste the file in there
- Right-click on the pasted file and choose “Rename”
- Change the file extension back to .cb (e.g. Rename “YourCompany.bk1” to “YourCompany.cb”)
- Make sure Cashbook is not running/open, then double-click the file you renamed. Cashbook will open the file for you to continue using like normal
- For “step 5” above, if you have an existing .cb file in the “Cashbook Data” folder with the same file name, you may need to move/delete/rename the existing file first, or you can give the restored file a new name (e.g. “YourCompany1.cb”).
- If you discover that your restored file has very old data, you can repeat the steps above, trying a different automated backup file each time.
If you need additional help, please contact support.