Cashbook won’t start after a Windows Update (XP Only)

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As of April 2014, Microsoft no longer support Windows XP.  As a result, when Windows Updates are applied to some Office apps, it can cause them to fail on XP machines.  As a result, we no longer support Cashbook on Windows XP.  If you have encountered this problem, you can remove the problematic update to get up and running again, as follows:-

  1. Go to “Control Panel”
  2. Go to “Add/Remove Programs”
  3. Make sure “Show updates” is ticked (near the top)
  4. Find “Microsoft Access Runtime 2010” in the list
  5. Under that heading, find an update listed with either of these numbers in their description:  KB4461614 & KB4461522
  6. Click on each one you find that matches, then choose “Remove”

After that, you should be able to get back into Cashbook again.  However, it may continue happening with future Windows Updates.  Therefore, we’d recommend that all XP users upgrade to a more recent operating system, such as Windows 10.