This can happen if you have the wrong type of printer set as your default printer in Windows (e.g. a label printer, etc.). To fix the issue, close Cashbook, then do the following:-
If you’re unable to print envelopes properly, please make sure that you have the latest version installed. The latest version is not prone to the formatting issues that existed in earlier versions because we’ve completely changed how envelope printing works.
If Cashbook is printing to the wrong paper format (e.g. Letter instead of A4, or vice versa), here’s what we recommend doing:-
Most printer problems are the result of corrupt printer drivers, affecting the way Cashbook and the printer communicate. Problems may include the following:-