Cashbook won’t start after a Windows Update (XP Only)

As of April 2014, Microsoft no longer support Windows XP.  As a result, when Windows Updates are applied to some Office apps, it can cause them to fail on XP machines.

When you upgrade the software, some times your cashbook data file needs to be upgraded to work in the latest version.  In most cases, this happens automatically.

If you’re having trouble installing the software, the first thing to try is to right-click on the setup file you downloaded from our website

If you’re unable to start Cashbook for any reason, reinstalling the software will usually fix the problem:-

Cashbook Complete always remembers the last data file that you were using and will open it by default, the next time you start the software.

If you are using the “Invoice Basis” for GST, then the income is derived from your invoices, not the transactions in your cashbook.

When the Repair & Compact process fails (or produces errors), then that indicates that your file has become corrupt.  Here’s what you should do in that situation:-

When you do a backup, the software first runs a “Repair & Compact” to check that the data you’re backing up is OK and not corrupt.

Before you can start emailing invoices, etc. you need to make sure that the “Email Setup” screen is configured properly.