This error message simply means that your username or password for your email account is incorrect in the “Email Setup” screen. Double-check both your username and password under the “Advanced” section on the “Email Setup” screen.
This can happen if you have the wrong type of printer set as your default printer in Windows (e.g. a label printer, etc.). To fix the issue, close Cashbook, then do the following:-
If you’re unable to print envelopes properly, please make sure that you have the latest version installed. The latest version is not prone to the formatting issues that existed in earlier versions because we’ve completely changed how envelope printing works.
If Cashbook is printing to the wrong paper format (e.g. Letter instead of A4, or vice versa), here’s what we recommend doing:-
Most printer problems are the result of corrupt printer drivers, affecting the way Cashbook and the printer communicate. Problems may include the following:-
As of April 2014, Microsoft no longer support Windows XP. As a result, when Windows Updates are applied to some Office apps, it can cause them to fail on XP machines.
When you upgrade the software, some times your cashbook data file needs to be upgraded to work in the latest version. In most cases, this happens automatically.
If you’re having trouble installing the software, the first thing to try is to right-click on the setup file you downloaded from our website
If you’re unable to start Cashbook for any reason, reinstalling the software will usually fix the problem:-
Cashbook Complete always remembers the last data file that you were using and will open it by default, the next time you start the software.