How do I use my own email app to send a PDF?
To convert anything (invoices, quotes, reports, etc.) into a PDF file, you can do that as follows:-
How to Restore an Automated Backup
Cashbook Complete automatically keeps backups of your data files in case you ever need to restore a backup and you cannot restore your own backup for some reason.
Does Cashbook Complete work with Windows 11?
Yes. Cashbook Complete is fully supported on Windows 11 computers. To ensure maximum compatibility, make sure you download/install the latest version of Cashbook.
Error: Bad login or password (when emailing)
This error message simply means that your username or password for your email account is incorrect in the “Email Setup” screen. Double-check both your username and password under the “Advanced” section on the “Email Setup” screen.
How do I download bank statements from my bank?
For steps on how to download transactions from most NZ banks, see the Downloading Bank Statements page.
When I try and print something, everything looks blown up / zoomed in on the page
This can happen if you have the wrong type of printer set as your default printer in Windows (e.g. a label printer, etc.). To fix the issue, close Cashbook, then do the following:-
I can’t print envelopes
If you’re unable to print envelopes properly, please make sure that you have the latest version installed. The latest version is not prone to the formatting issues that existed in earlier versions because we’ve completely changed how envelope printing works.
Cashbook is printing to the wrong paper format
If Cashbook is printing to the wrong paper format (e.g. Letter instead of A4, or vice versa), here’s what we recommend doing:-
I’m having printing problems
Most printer problems are the result of corrupt printer drivers, affecting the way Cashbook and the printer communicate. Problems may include the following:-
Cashbook won’t start after a Windows Update (XP Only)
As of April 2014, Microsoft no longer support Windows XP. As a result, when Windows Updates are applied to some Office apps, it can cause them to fail on XP machines.